Upper Care’s Disability Services

At Upper Care, we pride ourselves on the personal, client-focused and high-quality service that we provide. We follow the NDIS Practice Standards and Quality Indicators to maintain excellent results for both you and us.

Our disability services have been formed from these Standards, so therefore we believe it is important not only to tailor our services to meet your needs but to provide the highest quality services in cooperation with those Standards so you can truly get the most from Upper Care and know exactly what you can expect from us.

At Upper Care, we would like to make a difference in the lives of those with disability and make life easier, fairer and get people involved and participating within their communities

We will do our best to give you a personal and individualized experience, and you will be treated fairly throughout your time with us, choosing to do the things that are important to you. With your help, we can continuously work to improve our services to meet your needs and goals.

Our Services

Assistance to Access and Maintain Employment or Higher Education

Assistance and support with preparation for school leavers to find employment in either the supported or open job market and their transition through school towards further education.

Assistive Products for Personal Care and Safety

Provision of products designed to maximize an individual’s care and personal safety, such as beds and pressure mattresses, bathroom equipment, continence needs and specialized clothing.

Assistance with Daily Personal Activities (High-Intensity)

To enable people with more complex needs to live as autonomously as possible – support is provided by personnel with additional experience/qualifications.

Personal Mobility Equipment

Provision of products that enable people’s physical mobility, such as wheelchairs, transfer aids and walking equipment.

Assistance with Life Stage Transitions and Support

Including mentoring, peer support, individual skill development, and decision-making to support people to make transitions on their terms and in a way that meets their goals and aspirations

Assistance with Daily Personal Activities

To enable people to live as autonomously as possible – such as personal hygiene, dressing, medication assistance, financial management, communication skills and lifestyle mentoring.

Assistance with Travel and Transport

Provision of travel arrangements and support for people to access essential services.

Vehicle Modifications

Changes and alterations to equipment in a vehicle so that an individual can either drive or travel as a passenger safely.

Specialized Positive Behavior Support

Including assessment and development of a plan aiming to limit the likelihood of behaviors of concern developing or increasing.

Home Modification Design and Construction

Designing and constructing for changes to a person’s home, including installation of equipment and fixtures and fittings, to enable people to live as independently and safely as possible at home.

Assistive Equipment for Recreation

Provisions products that assist people when engaging in recreational pursuits (e.g., sport, exercise/fitness).

Vision Equipment

Products designed to assist people to navigate and maintain physical orientation, such as magnifiers, note-taking equipment, braille and guide dogs

Community Nursing Care

This includes providing specialist care in the home for those who require a higher level of care and attention.

Assistance with Daily Tasks in a Group or Shared Living

Arrangements to assist individuals with or to supervise tasks of daily living in a shared living environment, which is either temporary or ongoing and designed to develop the skills of the individual to live as autonomously as possible.

Innovative Community Participation

Where individuals are supported to participate in mainstream community-based activities that are open to all members of the community.

Development of Daily Living and Life Skills

Including developmental-focused activities and training to enhance the person’s ability to live as independent an everyday life as possible.

Early Intervention Childhood Supports

A mix of therapies to support children aged 0-6 with Autism Spectrum Disorder (ASD), developmental delay and/or speech delay.

Assistance with Household Tasks

Such as meal preparation and delivery, house or yard maintenance, cleaning and laundry.

Interpreting and Translating

Assisting people so that they can communicate independently when engaging in essential personal, social or community activities where mainstream translation services are not available.

Hearing Equipment

Provision of assistive listening devices (excluding hearing aids).

Assistive Products for Household Tasks

Provision of products that assist people with domestic tasks in the home, such as cooking, cleaning, washing and general maintenance.

Communication and Information Equipment

Provision of products to assist people in accessing written or spoken communication through electronic means, as well as to access alternative forms of communication.

Participation in the Community

Including supported shopping, medical appointments, sporting and recreational events, social activities, visiting or making new friends, travel and transport and building confidence and social skills.

Exercise Physiology and Personal Wellbeing Activities

Promoting, training and encouraging people to engage in various physical workouts and exercise to improve their well-being.

NDIS Planning and Plan Management

Strengthening NDIS participants’ ability to undertake tasks associated with the Management of their support. This includes building financial skills, and organisational skills, and enhancing the participant’s ability to direct their support and develop self-Management capabilities. Plan Management is the financial management of the participant’s NDIS Plan. It includes making payments to providers, expense claims processing, developing monthly statements for participants and claiming compensation from the NDIA. Plan Managers also liaise with providers and participants to implement and manage the plan.

Therapeutic Supports

Supports to build people’s physical and mental health for them to move with optimal mobility and interact with enhanced confidence and interpersonal skills.

Specialised Driver Training

Driver training for those using vehicles that have either been modified or feature adapted equipment.

Assistance Animals

Some NDIS participants use assistance animals (most commonly dogs) as disability support. NDIA funds an assistance animal that has passed or will pass, your state or territory’s Public Access Test. This ensures that the animal is suitable to accompany and support you as you participate in the community. Funding may also be provided for necessary training of the animal and its handler, as well as the extra maintenance costs of an assistance animal.

Specialist Disability Accommodation (SDA)

Provision of disability accommodation specifically designed and developed to meet the needs of people living with a disability.

Support Coordination

Time-limited support that focuses on addressing barriers and reducing complexity in the support environment while assisting the person in connecting with support and building capacity and resilience.

Specialised Supported Employment

Provision of assistance with disability employment, including Australian Disability Enterprises (ADES).

Custom Prosthetics

Prescribing and manufacturing customised prostheses or orthoses which require specialised skills and capacities.

Group and Centre-based Activities

Such as social outings and group and social activities on Upper Care’s premises.